Baltic Broadband vs Mersey Fibre
| Feature |  |
 |
|---|---|---|
| Commercial/Sales | ||
| In Person, On Site Sales/Requirements Meeting |  (with an experienced Engineer) |
 (website only) |
| Service Level Agreement | 99.95% - 100% £10m Insurance Backed | Fault Cleared next business day |
| Choice of installation time slot to suit customer | Day & time choice inc. out of hours/weekend installation |
Yes - AM or PM predetermined slots Mon-Fri only |
| Speed Guarantees | |
Yes 100% |
| Unlimited Usage | |
Yes - Fair use policy applies |
| Fully Managed Install with testing and handover docs | Yes - Designed, planned, installed and tested by Qualified Engineers | |
| Dedicated Account Manager | Yes - Named Relationship Manager |
|
| Max Term Contract | 5 years+ with daily, weekly, monthly options | 12 months |
| Free access to LCR Play Games Network | Yes - Free for all Baltic Bulletproof customers |
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| Premises move support - Dual connections for seamless move | Yes customer can use both connections during move |
|
| 247 Monitoring of Customers Connection & Reporting | Yes and with optional customer alerts |
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| Project Manager assigned to project manage installation | Yes - Dedicated Project Manager for all jobs |
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| Configuration help and testing upon going live | Yes - Direct access to provisioning manager on the day |
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| Discount on Data Centre Colocation Packages | |
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| Same day switch-on (for pre-connected buildings) | 1-2 hours lead-time to begin service |
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| Request to inspect core infrastructure audits | Yes - Subject to arrangement and security clearance/NDA |
|
| Support | ||
| Support Hours | 24/7 365 plus Connection Recovery Guarantee | Mon-Fri 9am till 5:30pm. Voicemail After Hours |
| Director Level issue escalation of support/outages | Yes with personal contact details of Director |
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| Connection Recovery | Yes - 24/7 |
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| Highly Resilient dual internet connections | Yes - With our Baltic Bulletproof Product (seamless failover) |
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| Lifetime Warranty for CPE | Yes - 10 year equipment warranty for Baltic supplied CPE |
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| Considerate planning of network maintenance | Yes - We work hard to do maintenance outside customers trading hours |
|
| Status Page | Yes - With optional email alerts & text messages for customers |
Yes - Basic Detail |
| Technical | ||
| Static IP Addressing Available | Yes - All sizes on both IPV4 & IPV6 |
Yes - Limited to 6 IP's per connection |
| Cyber Essentials - customer can use us in scope | |
|
| Outside access to CPE for remote monitoring | Yes - Customer can setup ping from whitelist to our CPE |
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| Reverse DNS Service | |
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| Compensation payable to customer through SLA | Yes - Cash or service credits |
Yes - Service credits/free periods only |
| Typical Lead-time | 10 Working Days Guaranteed | Can be up to 2-3 working weeks |
| Cyber Sweep Scan (random audit of customers connection) | Yes - Monthly done randomly, concerns raised with customer |
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| Fully peered & Multi-homed resilient core network | |
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| MPLS Compatible | |
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| Layer 2 options to Colocation, Cloud etc | |
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| Request for peering - To obtain better routes | Yes - Customers can request that we peer with remote networks |
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| Jumbo Frame Services (upto 9k) | Yes - all Layer 2 / NNI services |
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| Use of large internet connection for large data set transfers | Yes - Customers can use Baltic Catapult for casual transfers |
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| Environmental | ||
| Power consumed generated from Renewable Energy | Yes - Customers can inspects real-time dashboard |
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